Cancellation Policy
We understand that plans change. If you need to cancel an order with Prime Gesture, this policy explains exactly when you can do it, how to request it, and how your refund is handled. Our aim is to make cancellations simple and fair.
In short: you can cancel your order free of charge any time before it is dispatched. Once an order has been handed to our courier and is on its way, it can no longer be cancelled — but you still have options after delivery, which we explain below.
Can I Cancel My Order?
Yes, as long as your order has not yet been dispatched. Because we aim to pack and ship quickly, we recommend requesting a cancellation as soon as you decide, so we can stop the order before it leaves our warehouse.
- Before dispatch: Your order can be cancelled in full, with no charge.
- After dispatch: The order cannot be cancelled, as it is already with the courier. You may refuse delivery or use our return process instead.
[Optional — confirm and keep or delete: Orders can also be cancelled free of charge within [X hours] of being placed, even if preparation has begun.]
How to Cancel an Order
Cancelling is quick. Contact our Customer Care team as early as possible with your order details, and we will take care of the rest.
- Reach out promptly. Contact us through our Contact page, by email, or by phone with your order number.
- Tell us it is a cancellation. Let us know you want to cancel, and we will check whether the order has been dispatched.
- We confirm the cancellation. If it has not shipped, we cancel it and begin your refund. If it has already shipped, we will guide you to the return route.
Will I Be Charged for Cancelling?
No. Cancelling an order before dispatch is completely free. You will receive a full refund of the amount you paid, with nothing deducted.
If your order was placed using a discount or coupon, the refund reflects the actual amount you paid after the discount.
When Will I Get My Refund?
For a cancelled order, your refund is started as soon as the cancellation is confirmed. The time it takes to reach you depends on your original payment method — for example, Store Credit is issued within 24 to 48 hours, while card and bank refunds take a little longer.
The full breakdown of refund modes and timelines is set out in our Refund Policy.
What If My Order Has Already Shipped?
If your order is already on its way, it cannot be cancelled, but you are not stuck. You can decline the delivery when it arrives, or accept it and then use our return process for eligible items.
How to return an item, and what qualifies, is explained in our Return Policy. If the item arrives damaged or incorrect, please contact us right away and we will make it right.
Orders We May Need to Cancel
Occasionally we may need to cancel an order ourselves — for example, if an item is out of stock, if there was a pricing or description error, or if we are unable to verify the order. If this happens after you have paid, you will receive a full refund, and we will let you know as soon as possible.
A Note on Liability
Our policies are subject to change without prior notice and are intended to complement, not override, your statutory rights under Indian law. Full details of our terms, including liability, are set out in our Terms & Conditions, which prevail in the case of any discrepancy.
Need Help Cancelling an Order?
If you would like to cancel an order or have any questions, our team is ready to help. Reach us through our Contact page, by email at sales@primegesture.com, or by phone at +91-8014220000 (Monday to Saturday, 10 AM – 7 PM). Please keep your order number handy so we can act quickly.